Privacy Policy

Effective Date: May 27, 2026 | Last Updated: May 27, 2026

1. Who We Are

Elite Mexico Tours is a transportation and tour service operating between San Diego, CA and destinations in Baja California, Mexico. We are operated by MjM Managements Group, LLC.

Contact: [email protected] | (619) 625-6225

2. Information We Collect

When you contact us, request a quote, or book a tour or transportation service, we collect:

Name, phone number, and email address
Pickup and destination addresses
Travel dates, times, and passenger count
Payment information (processed by third-party payment processors — we do not store card numbers)
Communications you send us via phone, email, or web form

We also automatically collect standard website data including IP address, browser type, pages visited, and referring URLs via cookies and analytics tools.

3. SMS / Text Messaging

Program: Elite Mexico Tours customer-care text messaging, operated by MjM Managements Group, LLC. We send text messages only to people who have opted in.

How you opt in: you consent to receive text messages from Elite Mexico Tours only by checking the optional, unchecked SMS consent box on our online quote form at elitemexicotours.com/contact/. Providing your phone number alone is not consent to receive text messages. Consent is not a condition of purchase: you can request a quote or book without checking the box.

What we send: transactional customer-care messages only: your quote or booking link, confirmations, and status updates about your request. We do not send marketing or promotional text messages.

Message frequency varies.
Message and data rates may apply.
Reply STOP to opt out, HELP for help. After you reply STOP you will receive one confirmation message and no further texts.
Support: email [email protected] or call (619) 625-6225.

Mobile information (including phone numbers and SMS opt-in data and consent) will NOT be shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all sharing. Our messaging provider (see Section 5) handles your number only to deliver the messages you asked for.

4. How We Use Your Information

To fulfill your booking or tour request
To communicate booking confirmations, updates, and logistics
To send SMS or email follow-ups related to your inquiry (with your consent)
To improve our services and website
To comply with legal obligations

5. Third-Party Service Providers

We share your information only with service providers necessary to operate our business:

Twilio — SMS and voice communications platform. Your phone number is transmitted to Twilio to deliver messages and handle calls. Twilio Privacy Policy: twilio.com/legal/privacy
ElevenLabs — AI-powered voice receptionist. Calls to our business number may be handled by an AI voice assistant. Call transcripts are stored to improve service quality. ElevenLabs Privacy Policy: elevenlabs.io/privacy
Google Analytics / Google Workspace — Website analytics and email communications.
WordPress / Astra — Website hosting and content management.

We do not sell your personal information to third parties.

6. Cross-Border Data Transfers

Elite Mexico Tours operates cross-border services between the United States and Mexico. If you are located in Mexico or are a Mexican national, your information may be processed and stored on servers in the United States. By using our services, you consent to this transfer.

7. California Residents — CCPA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request disclosure of the personal information we have collected about you.
Right to Delete: Request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: We do not sell personal information. No opt-out of sale is required.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your rights, contact us at [email protected]. We will respond within 45 days.

8. Cookies

Our website uses cookies for functionality and analytics. You may disable cookies in your browser settings; however, some features may not work correctly. We use Google Analytics to understand website traffic. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Booking records are retained for a minimum of three years. You may request deletion at any time (subject to legal retention requirements).

10. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy questions, data requests, or to exercise your rights:

Elite Mexico Tours / MjM Managements Group, LLC
Email: [email protected]
Phone: (619) 625-6225
Website: elitemexicotours.com